Frequently Asked Questions
Everything you need to know about shopping on KOKANAM.
KOKANAM is a curated marketplace that connects you with authentic brands and products from the Konkan coast — including traditional sweets, snacks, wellness products, and artisanal goods.
Yes. Every brand on KOKANAM is verified for quality and authenticity. We work directly with local producers to ensure the products you receive are genuine and true to their Konkan origins.
We offer pan-India delivery. Most orders are dispatched within 1-2 business days and delivered within 5-7 days. Free shipping is available on orders above ₹499.
Unopened and unused items can be returned within 7 days of delivery. For food and personal care items, we handle damaged or defective products on a case-by-case basis.
Once your order is dispatched, you will receive a tracking link via email. You can also track all your orders from your dashboard after signing in.
You can reach us at support@kokanam.com or call us at +91 98765 43210. We typically respond within 24 hours.
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